Terms and conditions

Shipping and returns

We are pleased to offer complimentary ground shipping on all regular priced orders shipping within Canada. This offer does not include discounted articles.

All sales are final. No refunds.

Exclusion – for a size exchange if available: If the item was bought at regular price and it’s in stock, we will agree to exchange the identical item and color for a different size within seven days of the delivery date. The cost of shipping rests upon the client.

We recommend that you try your purchase in the comfort of your home, preferably on a carpet or a soft surface so as not to damage the sole of the shoes. The original box, the shoes, accessories, soles, and insoles must be returned to us unused and unblemished.

  • We do not reimburse the cost of shipping the item to Chaussures Semy.
  • All items on sale and handbags are final sale and are not eligible for return or exchange.


  • The accessories are not under warranty
  • Any issues that are a result of damage or normal wear and tear, such as dirt, scuff marks, or scratches are not under warranty.

Web site products

If you fell in love with one of the items on our web site or one of our other platforms (Facebook or Instagram) or that does not appear on our online boutique please do not hesitate to call us and order. For telephone purchases, the delivery conditions and warranty are the same as for the online purchases. All sales are final. No refund.

Hope to hear from you soon!